8 Confessions Of an old Verizon Sales Rep | A former Verizon sales rep, let’s call him Steve, had written to us recently offering insider advice to all or any Consumerist visitors.

We had been excited because by understanding how the sales staff at Verizon are compensated, customers could possibly get a benefit whenever haggling over a phone that is new. Exactly What? Haggling!? More than a phone!? Yes, also it can be done by you. Verizon Steve confesses all he understands, through the an easy task to the sublime…:

• Never get yourself a 2-year agreement. “The only benefit up to a 2 year agreement is really a $50 cost cost savings in your phone. Its perhaps perhaps not worth every penny. Use the $50 and acquire an one year then you can certainly update to a phone that is new 10 months.”

• Verizon reps get a small fortune from brand brand new lines and accessories that are certain text packages, make use of this. They won’t let a brand new client stroll out of the home. “Play hardball, they’re going to do just about anything to obtain the lines that are new. VZW makes $ from the ongoing solution, maybe perhaps not the phones. Inform them you don’t want to mail within the rebate. There does come point of diminishing comes back. As an example, if you moved in and desired a $39 plan and a totally free treo 700, perhaps maybe maybe not gonna happen. But We have distributed virtually every non-PDA phone when you look at the shop when it comes to right deal. Also let them know you will choose the add-ons, and text package. Believe me right right here, they are 2 regarding the biggest metrics when it comes to reps. Get back the add-ons the overnight and phone customer service to cancel your text package.”

• Mention the lost or stolen system to obtain 25% off a phone that is new even though you’re under contract. Who’s to state you didn’t lose it?

• If you’re on an interest rate plan of $59.99 or more, you will get “a brand new phone (and brand new contract) for the reduced price after 12 months.”

• Insurance is a rip-off. It costs way too much and contains a $50 deductible.

• Tell them you’ll sign up for the Unlimited Data Arrange along with your Treo. “Speaking of Treos, frequently they feature a supplementary $100 off in the event that you have the Unlimited data plan. Have it.. Save $100 and cancel it the day that is next you don’t need it. The leverage the following is amazing additionally for the reason that it high end data package matters as a https://datingmentor.org/amor-en-linea-review/ unique activation in a roundabout way for the rep. None regarding the information packages are contractual. I personally use to share with the shoppers this to save them $.”

• Reps don’t get because much money if you’re still in a contract. In the event that you update from the phone with Verizon, the store reps won’t be as motivated to assist you.

• request a commitment credit in the phone prior to going to the shop. “One solution to work the device when you have New Every 2 and are usually out of agreement is always to phone customer support, ask them to place you back to agreement, but request a commitment credit (up to $60 off your following months bill), then go fully into the shop and employ your New each 2. The two credits can’t be combined which is the only way to get both. I’ve never seen this not work, even though they could theoretically state you already got a credit, nevertheless the system are not too informative and I also have not seen that take place. Just be sure you realize the agreement guidelines for VZW in a state, and work out certain pay a visit to the shop with time to cancel the brand new contract in situation you cant make use of the NE2.”

Work with Cingular, Verizon, Sprint or T-Mobile and desire to confess? Write to us at tips at consumerist dot com.—MEGHANN MARCO (Photo:cmorran123)


• Roundup: Readers whom Canceled Their Cellphones Without Termination Fee “A variety of articles prompted by reader’s success tales in canceling the mobile phone solution without very very early termination cost, and just how they made it happen.”

• Everything You desired to learn about Canceling Verizon But Were Afraid To Ask “Step 1: Understand your liberties. Verizon changed their prices, and had been obligated to issue a “Legal Notice.”

• Script For Escaping Cingular Contracts Without Fee, According to brand New Arbitration Clause “Here’s detailed script for escaping your Cingular agreement on the new arbitration clause, without paying a fee.”

• Cingular Arbitration Escape Script Addendum “After trying our technique, Jut stated: “Finally for each call they provided me with some form of hurdle that we needed to get into a brick-and-mortar shop, or claiming the computers weren’t trying to pull up information they needed. that i really couldn’t bypass, such as the have to have my original finalized agreement at your fingertips, or” We’ve got your handy rebuttal here.”

Us a line at tips@consumerist.com if you’ve got any questions to ask or tips to share, just drop.

Editor’s Note: This article initially showed up on Consumerist.

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